WHY DOES MILLENNIUM SECURITY SYSTEMS NOT PUT ITS CUSTOMERS UNDER CONTRACT?

At Millennium Security Systems, our policy of no contract alarm monitoring reflects a level of commitment to service excellence. If you have a problem, issue or concern with your security system, we resolve it right away.

With No Contract, ongoing customer satisfaction is the only way Millennium Security Systems can keep you as a customer. We do use an "agreement" for monitoring services, but you may terminate your monitoring service with a 30 day notice to our office.

This is a different approach to the customer than the traditional security system company. With most security companies, you are locked into a 3-5 year contract. If you have a service issue while under contract, no matter your level of urgency, sometimes other security companies have a customer service attitude of "We will get to it when we get to it." Days or even weeks later. These security companies know you are under contract and can do nothing about it. This attitude towards customer service is baffling. These customers will make the switch to another security company as soon as their contract expires. We want you to be our customer as long as you have you home or business and if you move, we want you to choose to retain Millennium Security as your security company at your new location.

At Millennium Security the homeowners and businesses we provide protection for are far more important than the acquisition of new customers. The focus of acquiring the new customer or a new sale at other security companies can lead to "Customer No Service" for their existing customer base.

At Millennium Security, we strive to maintain our reputation as the most responsive security system company in the West Michigan area.

DO YOU OFFER 24/7 SERVICE?

We are on call for Tech Support 24/7/365 an no extra charge. We offer on site service support 24/7/365 either under Limited Warranty or Time & Materials.

DO YOU GUARANTEE YOUR RATES?

Yes. Millennium Security has a rate guarantee of five years with no contract.

Millennium Security Systems provides unbeatable customer service, industry leading alarm response time, and a price point unmatched by our competitors.

Millennium Security Systems is a local Grand Rapids, Michigan security system company serving homeowners and businesses throughout the State of Michigan

Find out the difference with Millennium Security Systems today! "You Don't Know You Need Security, Until You Need Security"

DO YOU WORK WITH D.I.Y. CUSTOMERS?

Yes!

Millennium Security Systems is the only Grand Rapids, MI security alarm company that will work with Do It Yourself installations. We charge a low technical support fee and will answer any questions regarding physical installation, programming and support of your equipment. Contact Us for more information.

I ALREADY HAVE AN ALARM SYSTEM INSTALLED. CAN YOU ACTIVATE & MONITOR IT?

YES!

Millennium Security Systems can monitor and service 99% of all existing security systems* including Honeywell, Ademco First Alert, DSC, GE Interlogix, Napco, and 2Gig

*=Some proprietary alarm panels may not be able to be re-provisioned. GSM Cellular radio, if used, must be replaced with a non-proprietary version. Contact us for details.